Mastering Essentials Classes & Getting Support

Our Mastering Essentials classes are designed to help you and your team get the most out of TrustDrivenCare (TDC) from understanding core features to optimizing workflows and communication tools. Whether you’re brand-new or looking to sharpen your skills, these sessions will help you master the essentials for success.

What Are The Mastering Essentials Classes?

Mastering Essentials is a series of live, interactive training sessions led by the clinician Dwayne from our TrustDrivenCare team. Each class focuses on a key area of the platform and walks you through real examples so you can apply what you learn right away.

You’ll learn how to:

Navigate the TrustDrivenCare dashboard efficiently
Set up and automate workflows
Manage appointments and communication triggers
Use key tools like TrustMail, Missed Call Text Back, and Reports
Track performance and engagement metrics

These classes are perfect for new users, new team members, or anyone who wants to refresh their TDC knowledge.

How to Join a Mastering Essentials Class

Log in to your TrustDrivenCare account.
Click Mastering Essentials from the Left Side Menu.
Choose your preferred date and time.
Click Register, you’ll receive an email confirmation with your Zoom or webinar link.

Tip: If you’re onboarding a new staff member, encourage them to join within their first week!

How to Get Support

If you ever need extra help before, during, or after your training our support team is here for you.

You can reach us through:

Live Chat: Available directly inside your TDC dashboard.
Email: support@trustdrivencare.com
Knowledge Base: Search “Mastering Essentials” or other topics for self-paced guides.
Follow-Up Call: You can request a 1:1 onboarding or refresher session with our team anytime.

Pro Tip

After each class, you’ll receive a short recap email with helpful resources, video links, and best practices so you can revisit what you learned anytime.

Ready to master your TDC experience?