Understanding Your $50 Monthly Auto-Recharge Credit

To support consistent, effective communication with your patients, each account is provided with a complimentary $50 credit every month.

This credit is designed to cover the essential tools that help you stay connected, informed, and responsive.

👉 What the Credit Covers

Your monthly $50 credit can be applied toward:

• Text messages (SMS & MMS)
• Inbound and outbound phone calls
• Call recordings
• Emails
• A2P 10DLC registration

👉 What Happens If You Use All $50?

If you exhaust your $50 communication credit before the month ends, your account will automatically be recharged with an additional $50. This ensures there’s no disruption in your ability to reach patients or respond promptly to their needs.

👉 Do Unused Credits Disappear?

Not at all. Any unused portion of your credit will roll over into the next month. This means your investment in communication is never lost and continues to support your long-term patient engagement strategy.

👉 When Might You Hit the Limit?

Most practices stay well within the $50 monthly credit. However, you may reach the limit sooner if:

• You send bulk messages (e.g., newsletters, seasonal updates)
• You run large-scale email campaigns

If you're seeing consistent overages, we recommend reviewing your messaging patterns or adjusting your communication cadence based on engagement levels.