💰 Get More Patient Reactivations

It is 5x cheaper to retain an existing patient than to acquire a new one. This folder contains the "Database Reactivation" engines designed to automatically identify patients who have slipped away and bring them back into the clinic.

1. The Reactivation Controller (The "Safety Switch")

This is the most critical workflow in this folder. It acts as the "brain" that prevents you from spamming active patients.

• How it works: It constantly watches for New Bookings or Completed Appointments.
• The Logic: If a patient books or visits, this workflow "resets the clock." It ensures that reactivation messages are only sent if a patient has been truly inactive for the set duration (e.g., 90 days).
• 👉 [Understanding the Reactivation Controller]

2. Standard 90-Day Reactivation

This is the general "catch-all" campaign for your clinic.

• Trigger: The patient has not visited or booked an appointment in 90 days (processed by the Controller).
• Action: Sends a warm, friendly SMS checking in on them and offering a reason to return (e.g., a seasonal offer or a simple "We miss you").
• 👉 [Setting up the 90-Day Recall]

3. Treatment-Specific Reactivation

Not all treatments have the same lifecycle. Use this workflow to set custom wait times based on the specific service provided.

• Why use this? A Botox patient needs to return in 3-4 months, while a Dental Cleaning patient returns in 6 months.
• The Logic: Filters patients by the last appointment type and triggers the reactivation SMS at the perfect moment for that specific procedure.
• 👉 [How to Configure Treatment-Specific Recalls]