Connecting TrustDrivenCare to Jane

Connecting your JaneApp account to TrustDrivenCare is a straightforward process. Follow the steps below to ensure a smooth and successful integration.

⚙️ How to Connect Jane

Step 1: Locate Your Jane URL

• Go to ClinicSync Reporting inside TrustDrivenCare.
• Navigate to Settings → Connection.
• Open your JaneApp in a new tab and go to any page where the URL displays the structure, for example: https://yourclinicname.janeapp.com
• From that URL, copy only the portion “yourclinicname”.
• Paste this URL into the Jane URL field inside TrustDrivenCare.

Step 2: Enter Your Jane Credentials

• In the same connection settings, enter your JaneApp username and password.

Step 3: Set Jane Permissions to Full Access

For the integration to work properly, Jane requires the connected account to have full access.

• Go to your JaneApp.
• Navigate to Staff.
• Select your name and click Edit.
• Go to Permissions & Commissions.
• Under Role, choose Full Access.

This ensures that JaneApp can sync all necessary data with TrustDrivenCare.

Note: During onboarding, our team typically handles this for you. We create a dedicated staff member in your JaneApp account specifically for connection purposes. This is the safest and cleanest method, no need to use your personal login.

Step 4: Allow Time for Initial Sync

Once everything is set up correctly, the initial data sync usually takes 5 to 25 minutes, depending on the size of your JaneApp database.

As long as the steps above are followed, the connection process should be smooth and error-free.

💬 Need Help?

If you run into any issues or need help verifying your sync, reach out to the TrustDrivenCare Support Team, we’re always happy to help ensure your integration runs perfectly.