🟢 Google Reviews

Building a 5-star reputation is about more than just asking for reviews—it is about asking the right patients at the right time.

These workflows allow you to protect your online score by "filtering" negative feedback internally, while also leveraging your happiest patients to drive new referrals.

Select a workflow below to view the setup guide:

1. Smart Review Requests (The "Soft Review" Filter)

To ensure only 5-star experiences make it to Google, this workflow tests the waters first. It triggers specifically on a patient's 3rd visit (indicating loyalty).

• Step 1: We send an SMS asking for an internal rating of 1 to 5.
• If they reply 1-3: We send an immediate apology and ask for feedback, but we do not send the Google link. (This keeps negative feedback offline).
• If they reply 4-5: We thank them and immediately deliver the link to your Google Business Profile.
• 👉 [How to Setup the Smart Review Request]

2. Turning Reviews into Referrals

Your happiest patients are your best marketers. This workflow capitalizes on the positive momentum of a great review to generate new business.

• Trigger: Patient submits a 4 or 5-star review.
• Wait Step: 35 days (to let the interaction breathe).
• Action: Send a friendly SMS acknowledging their past review and asking if they have a friend or family member they would like to refer to the clinic.
• 👉 [How to Automate Referral Requests from Reviews]